In the rapidly evolving digital landscape of Ethiopia, the telebirr SuperApp has emerged as a cornerstone of the nation’s journey toward a cashless economy. Developed and launched by Ethio telecom, Ethiopia’s state-owned telecommunication provider, this all-in-one mobile payment platform is transforming how millions of Ethiopians manage their daily financial activities. From paying utility bills and topping up airtime to receiving international remittances and accessing microloans, the telebirr SuperApp provides a convenient, secure, and efficient way to handle money right from your smartphone.
What Is the Telebirr SuperApp?
The telebirr SuperApp is more than a simple digital wallet—it’s a comprehensive financial ecosystem. The app integrates third-party mini-apps, offering services like ride-hailing, e-commerce, ticketing, and bill payments without leaving the platform. For a mobile-first country like Ethiopia, this everything-in-one app provides seamless access to essential services, making it easier for students, entrepreneurs, and residents in remote areas to perform financial transactions without visiting a bank.
How to Get Started with Telebirr SuperApp
Getting started with the telebirr SuperApp is simple:
- Download the App: Available on the Google Play Store and Apple App Store.
- Register Your Account: Choose between Quick Create and Self-Create. The Quick Create option auto-fills your data from Ethio telecom’s database, saving time.
- Verify Identity: Enter the OTP sent to your phone and set up a secure PIN.
- Explore Services: Once registered, you can start paying bills, transferring money, and accessing advanced digital financial services.
The app allows you to handle local money transfers, pay merchants, and settle government fees quickly. Users can deposit cash through authorized telebirr agents or Ethio telecom shops, while those with accounts at partner banks like the Commercial Bank of Ethiopia (CBE), Bank of Abyssinia, or Awash Bank can transfer funds directly between their bank and telebirr wallet.
Understanding Account Levels
The telebirr SuperApp offers different account tiers, each with unique transaction limits and features. Upgrading your account by providing more identification information unlocks higher limits for daily and monthly transactions.
| Account Level | Requirements | Daily Balance Limit (ETB) | Key Features |
| Level 1 | Basic info (Name, DOB, Photo) | 5,000 | Deposit, receive, and spend small amounts. |
| Level 2 | Valid ID + Level 1 info | Varies | Higher limits for sending and receiving money. |
| Level 3 | Full KYC + Business/Address info | Highest | Full access, including bulk payments. |
| Merchant | Business License + TIN | Business-scale | Optimized for receiving payments from customers. |
Key Features of the Telebirr SuperApp
The telebirr SuperApp is packed with features designed for the diverse Ethiopian population:
- Send and Receive Money: Transfer funds using only mobile numbers, including the convenient Group Send Money option for multiple recipients.
- Airtime and Data Packages: Purchase Ethio telecom airtime and data, with Ethiotel Credit Service providing temporary credit when needed.
- Utility and Bill Payments: Pay electricity, water, internet, and other government service fees directly from the app.
Paying Utility Bills with Telebirr SuperApp
- Electricity: Use your Ethiopian Electric Utility (EEU) account number to pay instantly.
- Water and Sewerage Services: Integrated via the Derash platform or direct billing options.
- Traffic Fines: Enter your fine order number to settle payments.
- Government Fees: Pay for passport applications, document authentication, and annual taxes through dedicated menus.
Advanced Financial Services
The telebirr SuperApp goes beyond basic payments to provide microfinance solutions and international money transfers:
- Telebirr Mela (Micro-Credit): Users with at least three months of active transactions can apply for small loans directly from the app. Credit limits depend on transaction history.
- Telebirr Sanduq (Micro-Saving): Save money in interest-bearing accounts to boost financial security and long-term planning.
- International Remittance: Receive money from abroad securely and instantly through partners like Western Union, eliminating the need to visit a physical office.
Why Telebirr SuperApp Is a Game-Changer
For anyone living in Ethiopia, the telebirr SuperApp is a transformative tool. It combines digital banking, mobile wallet functionality, utility payment services, and financial inclusion tools in a single platform. Whether paying bills, sending money, topping up airtime, or applying for a microloan, the app makes everyday financial transactions faster, safer, and more convenient.
In a country where traditional banking access is limited, the telebirr SuperApp ensures that everyone—from urban dwellers to residents in rural regions—can participate in the digital economy. Its user-friendly design, robust security, and wide-ranging services make it an indispensable part of modern life in Ethiopia.
Security and Privacy
Ethio telecom places a high priority on the security of its users’ data and funds. The telebirr SuperApp utilizes multiple layers of protection, including biometric authentication (fingerprint or face ID), secure PINs, and OTP verification for sensitive transactions.
Users are advised never to share their PIN or password with anyone, including Ethio telecom staff. In case of a lost or stolen phone, or if any unauthorized activity is suspected, customers should immediately contact the 127 customer support center to block their account and protect their balance.
FAQs
How do I register for telebirr if I don’t have a smartphone?
You can still use telebirr without a smartphone by dialing the USSD code *127# on any mobile phone. Follow the on-screen prompts to register and access basic services like sending money and buying airtime.
Is there a fee for using the telebirr SuperApp?
The app itself is free to download, and many services like airtime purchases are free. However, some transactions, such as cash-out (withdrawals) and certain peer-to-peer transfers, may incur service fees based on the transaction amount.
Can I use telebirr over Wi-Fi?
Yes, the telebirr SuperApp works over a stable Wi-Fi connection, allowing you to access services even without mobile data.
How do I reset my forgotten PIN?
You can reset your PIN by selecting the “Forgot PIN” option in the app and answering your pre-set security questions. Alternatively, you can dial *127# and follow the account management menu to reset it.
What is the “Enderas” service?
Enderas is a credit service that allows eligible users to borrow money for up to 60 days. Your borrowing capacity is determined by your transaction and telecom usage over the previous six months.
Can I transfer money from my bank account to telebirr?
Yes, you can link accounts from several partner banks, including CBE, Awash Bank, and Bank of Abyssinia, to transfer funds directly to your telebirr wallet.
What should I do if my transaction fails but money is deducted?
If a transaction fails but your balance is reduced, wait a few minutes for a potential automatic reversal. If the issue persists, contact the 127 call center or visit the nearest Ethio Telecom shop with your transaction reference number.
Conclusion
The telebirr SuperApp has undeniably changed the financial landscape of Ethiopia, offering an unprecedented level of convenience and accessibility. By centralizing essential services into a single, secure platform, Ethio telecom has not only simplified daily life for millions but has also laid a robust foundation for the country’s digital future. Whether you are paying your monthly electricity bill, sending money to a relative in a rural area, or exploring the mini-apps for your next ride, telebirr provides a reliable and efficient way to manage your finances on the go.
As the app continues to evolve and integrate even more services—from digital insurance to expanded e-commerce—it remains a vital tool for anyone living or doing business in Ethiopia. By following this guide and staying informed about the latest features and security practices, you can fully harness the power of the telebirr SuperApp and enjoy a truly cashless lifestyle.
